When things go wrong
Earthquakes, typhoons, illness, lost things, money and train trouble: what to do first and who to call.
In an emergency call 110 (police) or 119 (fire and ambulance).
- If an earthquake strikesWhat to do while the ground is shaking, once it stops, and when a tsunami may be coming.
- Typhoons and Heavy RainHow to read the "levels" in weather warnings and evacuation notices, and how to prepare for cancelled trains and changed travel plans.
- Sudden illness or injuryHow to call an ambulance, where to ask when you're unsure, how to find a hospital that speaks your language, and what to know about paying.
- Lost or stolen itemsReporting a lost item at a koban, things left on trains, stopping your cards, and reporting a theft.
- If You Lose Your PassportA step-by-step guide: reporting it to the police, getting a new one from your embassy or consulate, and the procedures at Japanese immigration.
- Money, Card and ATM ProblemsWhich ATMs take foreign cards, when you still need cash in Japan, and who to contact if you lose a card.
- Train Suspensions, Delays and Missing the Last TrainHow to check service updates, use transfer transport, get refunds and delay certificates, and get home after the last train has gone.
- Who to Call and Where to Get HelpWhen to call 110, 119 or 118, help lines you can use in other languages, and official safety apps and websites.